These Terms, Conditions and Privacy Policy govern your use of this website and any purchase you make through it. By using this website or placing an order, you agree to be bound by everything set out below. Please read it carefully before proceeding.
This is divided into three parts. Part A covers your rights and obligations as a visitor to this website. Part B covers the terms that apply when you place an order. Part C explains how we handle your personal information. All three parts apply together.
These terms apply to everyone who visits or uses this website, whether or not they place an order.
Storywren (ABN: 86529690472) is a Queensland-based Australian business. We create personalised storybooks in which a child is the main character, illustrated using artificial intelligence. We operate exclusively through our website at storywren.com.au.
Contact us: support@storywren.com.au · Business hours: Mon-Fri 9.00 AM to 5.00 PM
This website and all products and services offered through it are intended exclusively for customers located in Australia. We do not target, solicit, or accept orders from customers outside Australia. By using this website, you confirm that you are located in Australia.
We make no representations that this website or its content complies with the laws of any jurisdiction other than Australia. If you are located outside Australia, you must not place an order.
All content on this website — including text, graphics, illustrations, book templates, story content, logos, and software — is owned by or licensed to us. You must not copy, reproduce, distribute, or create derivative works from any website content without our prior written consent.
You must not use this website to:
We aim to keep the website available at all times but do not guarantee uninterrupted access. We may take the website offline for maintenance or updates without notice and without liability for any resulting inconvenience.
To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of or inability to use this website. Nothing in this section excludes any right or guarantee you hold under the Australian Consumer Law.
These website terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the applicable federal courts of Australia.
These terms apply when you place an order for a personalised storybook through this website. They form a binding contract between you and us.
To place an order, you must be at least 18 years of age, be located in Australia, and have the legal capacity to enter into a binding contract. Where you are uploading a photograph of a child, you must be that child's parent or hold parental responsibility for that child within the meaning of the Family Law Act 1975(Cth) s 61B or have obtained all necessary consents from the child's parent or legal guardian.
By placing an order, you warrant that you are physically located in Australia at the time of ordering and are not placing the order on behalf of a person or entity located outside Australia. We do not accept international orders. Orders placed from outside Australia may be cancelled and any payment refunded.
Nothing in these terms is intended to invoke or comply with the laws of any jurisdiction outside Australia, including the EU General Data Protection Regulation (GDPR), the UK GDPR, or any other international privacy or consumer protection framework.
By placing an order, you warrant that:
A breach of any of these warranties entitles us to cancel your order, refuse future orders, and pursue any remedy available to us at law.
Before you are permitted to proceed to payment, you must tick the following checkbox:
By uploading a photo, I confirm that:
☐ I agree to the above and consent to this photo being used for creating customized storybook.
This checkbox is mandatory. It cannot be pre-ticked. The payment process and 'Next' button is disabled until you tick it. Ticking it constitutes your electronic acceptance of all terms outlined here.
When you tick the acceptance checkbox at the upload step, we record the following: the exact date and time of your acceptance, the version of these terms you accepted, a session reference associated with your upload, and the IP address of the device you used. Once your order is completed, the acceptance record is linked to your order reference number. This record is retained for seven years and may be used as evidence of your agreement in any dispute, legal proceeding, or regulatory inquiry.
Orders are processed in the following sequence:
A binding contract is formed only when we send you an Order confirmation email following your acceptance of these terms and completed full payment. Uploading a photograph, accepting these terms, or approving the preview alone does not form a binding contract.
The preview is your opportunity to assess the AI-generated character before committing to full payment. Where the preview is generated quickly, it is displayed to you on the website within approximately five minutes of upload and you may approve or reject it before any payment is taken. Where processing takes longer, a small token amount is charged to initiate the preview, which is then sent to you by email. This token amount is fully refundable if you choose not to proceed.
In both cases, approving the preview confirms that the illustrated character style meets your expectations and that you consent to it being used throughout your personalised book. Once you have approved the preview and completed full payment, the book is produced using that character style. Dissatisfaction with the approved character after full payment is not a production error, except where the final product materially differs from the preview you approved.
If you are not satisfied with the preview at any stage — whether displayed on screen or received by email — you may request a full refund of any amount charged without proceeding further.
Please upload a clear, front-facing, well-lit photograph of the child with a minimum resolution of 500 × 500 pixels, in which the child's face is clearly visible. Photo quality directly affects the quality of the AI-generated character. If your photograph is unsuitable, we will contact you before processing your order.
All prices are in Australian Dollars (AUD) inclusive of GST unless otherwise stated. Prices may change without notice but will not change for orders already confirmed. Shipping costs for hardcopy books are shown at checkout before payment. Payment is required in full at the time of ordering. We accept VISA and MASTERCARD via Stripe payment gateway. We do not store full card details on our systems.
Hardcopy books are delivered to Australian addresses only. Standard delivery typically takes 5 to 10 business days after dispatch depending on the location. These are estimates only. We are not responsible for delays caused by Australia Post, courier services, or other factors outside our control. Risk of loss passes to you when we hand the book to the carrier.
PDF books are delivered electronically to your nominated email address within 72 hours of order confirmation. There may be rare cases where there are delays due to technical reasons. You are responsible for providing a valid email address. If you do not receive your PDF, contact us at support@storywren.com.au.
We use the Google Gemini 3.1 Flash Image model, operated by Google LLC in the United States, to generate the illustrated character from the uploaded photograph. Under Google's paid API terms and our Zero Data Retention configuration:
The child's photograph is transmitted to Google LLC in the United States for this purpose. Your consent to this overseas transmission is obtained separately at the upload step. All images generated include an invisible SynthID watermark applied by Google identifying them as AI-generated.
We may change our AI service provider at any time. Any change will be disclosed in updates to this document before taking effect and will not affect orders already confirmed.
By uploading a photograph and other content, you confirm that:
You grant us a limited, non-exclusive, revocable, royalty-free licence to use your content solely to generate the AI character, display the preview, produce and deliver your book, and retain the photograph for up to seven days after fulfilment for dispute resolution purposes, after which it is permanently deleted. This licence does not extend to marketing, AI model training, or any other use.
All book content — including story text, illustrations, templates, and logos — remains our property or that of our licensors. Upon full payment, you receive a personal, non-commercial licence to use your personalised book for private and household purposes only. For PDF books, you may print one copy for personal use. To the extent we hold any rights in the AI-generated character, we assign those rights to you on the same personal non-commercial basis.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law.
If you have not yet approved the preview, you may leave at any time with no charge. If you have approved the preview but production has not begun, contact us immediately at support@storywren.com.au for a full refund. If production has begun but the book has not been dispatched, a partial refund may be available at our discretion. Once a hardcopy book has been dispatched or a PDF delivered, we do not offer change-of-mind refunds, as the product has been personalised to your specifications.
If your book arrives damaged or contains a production error caused by us, contact us at support@storywren.com.au within 7 days of receipt with your order number and photographs of the defect. We will replace the product or provide a full refund at our option. Dissatisfaction with the AI-generated character after preview approval is not a production error unless the final product materially differs from the approved preview.
Subject to your Australian Consumer Law rights, our liability is limited to the re-supply of the relevant product or service, or the cost of having it re-supplied. We are not liable for indirect, consequential, or incidental loss or damage, loss of profits, or errors caused by inaccurate content you provided.
If you have a complaint, contact us first at support@storywren.com.au with your order number and a description of the issue. We will acknowledge within 5 business days and provide a substantive response within 30 days. If we cannot resolve it directly, you may contact the Australian Competition and Consumer Commission (accc.gov.au), the Queensland Office of Fair Trading (qld.gov.au/oft), QCAT for consumer claims (qcat.qld.gov.au), or the OAIC for privacy complaints (oaic.gov.au).
We may update these terms at any time by posting revised terms on this website. The terms that applied at the time of your order govern that order. Your continued use of this website after an update constitutes acceptance of the revised terms.
Your privacy is important to us. This section explains how we collect, use, and protect your personal information when you use this website or place an order.
This section describes how we handle personal information in practice. We do not opt in to, invoke, or claim compliance with the Australian Privacy Principles, the Notifiable Data Breaches scheme, or any equivalent international privacy framework. We handle your information responsibly because it is the right thing to do, not because a statute requires it.
This website is intended for Australian residents only. We do not direct our services at customers in the European Union, the United Kingdom, or any other jurisdiction outside Australia. This privacy policy is not intended to invoke, and should not be read as invoking, any obligation under the EU General Data Protection Regulation, the UK GDPR, or any other international privacy law. As a user of this website, you warrant to us that you are an ordinary resident of Australia accessing this website from Australia.
We do not collect personal information directly from children. All information about a child is provided by the purchasing adult.
We use the personal information we collect to:
We will not use the child's photograph, name, or AI-generated character for marketing, advertising, sale to third parties, or AI model training at any time, without your separate express written consent.
We share personal information only with the following recipients, and only for the purposes described:
We do not sell your personal information. We do not share it with advertising networks or data brokers.
The child's photograph is sent to Google LLC in the United States for AI processing. Where our database is hosted outside Australia, order data is also held by an overseas recipient. We take contractual steps to protect your information when it is held or processed overseas, including executing data processing agreements with Google LLC and Supabase Inc. Your consent to the overseas transmission of the child's photograph to Google LLC is obtained separately at the upload step.
When we process the child's photograph through Google Gemini 3.1 Flash Image, the following applies under Google's paid API terms and our Zero Data Retention configuration:
We take reasonable steps to protect your personal information, including TLS encryption for data in transit, encryption at rest for data stored in our database, and role-based access controls. No method of internet transmission or electronic storage is completely secure, but we will notify you promptly if a security incident affects your information.
We do not target children with advertising. We do not profile children for commercial purposes. We do not share children's information with advertising networks. All information about a child is provided by the purchasing adult, not collected from the child directly. Children's photographs and AI-generated character images are used only to produce and fulfil your order and are permanently deleted within seven days of fulfilment.
Before uploading a child's photograph, you must provide consent by ticking the final consent box.
By uploading a photo, I confirm that:
☐ I agree to the above and consent to this photo being used for creating customized storybook.
We do not use cookies to operate and improve this website.
You may request access to, or correction of, the personal information we hold about you or your child by contacting us at support@storywren.com.au. You may also request early deletion of the child's photograph by contacting us with your order number before the automatic seven-day deletion. We will respond to all requests within 30 days.
If you have a privacy concern, contact us at support@storywren.com.au.
If we become aware of a security incident that affects your personal information, we will act promptly to contain it and assess the impact. If we consider that the incident poses a real risk of harm to you, we will contact you at the email address associated with your order. We are not currently subject to mandatory data breach notification laws, but we are committed to dealing with any incident responsibly and transparently.
We may update this privacy policy from time to time. Updates will be posted with a revised date. Material changes will be notified by email before taking effect.
Questions about these terms or our privacy practices? Contact us at support@storywren.com.au.